Refund policy

Return Policy

Here at Custom Gourmet Cookies we are committed to providing the highest quality products and services to all of our customers.

Due to the nature of a customized food product, we are unable to accept any returns or exchanges. If you have received a product that is damaged or defective, please contact us immediately so that we can resolve the issue.

We are not responsible for transportation delays caused by force majeure clauses, also known as "act of God" delays, which include inclement weather, wildfire, flooding, hurricanes, tornadoes, and earthquakes.

You can reach us via the following methods:

Email: Support@CustomGourmetCookies.com

Phone: 1-800-548-0639

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift Cards
Unfortunately, we cannot accept returns on gift cards.